🔍 Know Your Customer (KYC) Policy
Last Updated: [February 10, 2025]
At GU Money Transfer, your security and trust are our top priorities. We are committed to complying with international regulations and best practices for Know Your Customer (KYC) and Anti-Money Laundering (AML) standards. This KYC Policy outlines how we verify users’ identities and maintain the integrity of our platform.
✅ Why KYC Is Important
The purpose of our KYC process is to:
- Prevent identity theft, fraud, money laundering, and terrorism financing
- Ensure all transactions are lawful, transparent, and traceable
- Build a trusted and secure platform for individuals and businesses
📝 What Information We Collect
To comply with global KYC requirements, we may collect the following from each user:
1. Personal Information
- Full legal name
- Date of birth
- Nationality
- Residential address
- Contact details (email and phone number)
2. Identity Documents (Any One of the Following):
- National ID card
- Passport
- Driver’s license
- Voter’s ID
- Any government-issued photo ID
3. Proof of Address (Any One of the Following):
- Utility bill (not older than 3 months)
- Bank statement
- Tenancy agreement
- Any official document showing your full name and address
4. Selfie or Live Face Capture:
We may request a selfie or perform a live video check to match your face with the ID submitted.
🔐 How We Use and Protect Your Information
- All documents and data are encrypted and stored securely.
- Only authorized compliance officers can access your KYC details.
- We will never sell, share, or misuse your data under any circumstances.
- Your data may be shared only with regulatory authorities if required by law.
⏱️ When Do You Need to Complete KYC?
You are required to complete KYC verification:
- Before sending or receiving funds on GU Money Transfer
- Before requesting a GU Virtual Card
- When exceeding certain transaction limits
- If flagged by our security system for unusual activity
🔁 Ongoing Monitoring
We conduct regular monitoring of account activities to detect:
- Unusual transaction patterns
- High-risk countries or users
- Suspicious behavior or fraud attempts
Your account may be temporarily suspended or reviewed if flagged during monitoring.
⚖️ Compliance with Global Laws
GU Money Transfer adheres to KYC/AML regulations as required by:
- Bank of Ghana (BoG)
- FATF (Financial Action Task Force) Recommendations
- International Sanctions Lists (OFAC, EU, UN, etc.)
🙋 Questions or Concerns?
If you have any questions about our KYC policy or how your information is handled, please contact us at:
📩 Email: support@gumoneytransfer.com
📞 Phone: [+233 541 523 820]
🌐 Live Chat: Available 24/7 on our website/app